Legal
Privacy Policy
Version 1.1 · Last updated August 7, 2026
1. Overview
This Privacy Policy explains how Homexus collects, uses, shares, and protects information when you use the Homexus app and services. By using Homexus, you agree to this Policy.
2. Information We Collect
Information you provide: account details (name, email, phone, password, role); for homeowners, your home profile (nickname, address, property type, year built, size, home systems and their ages, features) and uploaded documents (warranties, receipts, inspection reports, photos); for contractors, business name, trades, service area, bio, photo, availability, license and insurance documents, license number and issuing state; service tickets, messages, and reviews. Collected automatically: app usage and event data, device type, app version, IP address, and the location or ZIP you provide. From AI features: when you use AI Home Expert, Ticket Assist, or document reading, the relevant content is sent to our AI provider to generate a response, and we log usage metrics.
3. How We Use Information
To provide and operate the service (matching, tickets, scheduling, home history); verify contractor documents; power AI features; communicate updates, notifications, and support; improve, secure, and troubleshoot the platform; and comply with law. We do not sell your personal information.
4. How We Share Information
Between users to provide the service (a homeowner's relevant ticket details are shared with the contractor they select; a contractor's public profile and verification status are shown to homeowners; contact details are shared as needed to perform a job). With service providers who help operate the platform (hosting, AI provider, email delivery, error monitoring), bound to use data only for us. For legal or safety reasons, or in a business transfer. We do not share data with advertisers for cross-context behavioral advertising.
5. AI Features and Your Data
When you use AI features, home, ticket, or document content is transmitted to our third-party AI provider to generate a response, routed through a secure server-side function. We send only what is needed for the feature.
6. Data Security
We use industry-standard safeguards including encryption in transit and at rest, access controls, and private, scoped document storage. No system is perfectly secure and we cannot guarantee absolute security. Use a strong password and keep your credentials safe.
7. Data Retention
We retain information while your account is active and as needed to provide the service, comply with law, resolve disputes, and enforce agreements. You may request deletion.
8. Your Choices and Rights
You may update your profile and home data in the app, delete your account (some records may be retained where legally required), and manage notification and device permissions. Depending on your state (including California and New Jersey), you may have rights to access, correct, delete, or obtain a copy of your data, and to opt out of any sale, sharing, or targeted advertising. We honor Global Privacy Control signals where applicable and do not discriminate against you for exercising rights. Contact privacy@homexus.com.
9. Children's Privacy
Homexus is not directed to anyone under 18, and we do not knowingly collect their data. If we learn we have, we will delete it.
10. Changes and Contact
We may update this Policy and will post the new effective date and notify you of material changes in-app. Continued use constitutes acceptance. Questions or privacy requests: privacy@homexus.com.